Your Privacy

Return & Refund Policy

We want you to love what you order! If something isn't right, we're here to help.

Because our store partners with independent brands and makers through Shopify Collective, products are shipped directly to you by the businesses that create or supply them. As a result, return instructions and processing may vary depending on the product.

Return Eligibility

Eligible items may be returned within 60 days of delivery. To qualify for a return, items must be unused, in their original condition, and in their original packaging, where applicable.

Some products may be final sale or ineligible for return. Any applicable restrictions will be communicated on the product page or at the time of purchase.

How to Request a Return

To initiate a return, please contact us at info@fairtradefederation.org with your order number, the item you wish to return, and the reason for your return.

Our team will review your request and provide instructions for the next steps. Because products ship directly from our partner brands, you may be asked to return an item directly to the original supplier.

Please do not send items back without receiving return instructions. This helps ensure your return reaches the correct destination.

Return Shipping Costs

For returns due to a change of mind, incorrect selection, or other customer preference, the customer is responsible for return shipping costs unless otherwise stated.

If an item arrives damaged, defective, or incorrect, please contact us promptly with your order number and photos of the issue. We will work with our supplier to determine the appropriate resolution.

Refunds

Once your return is received and approved by the supplier, your refund will be processed to the original payment method. Please allow additional time for the refund to appear in your account, depending on your payment provider.

Shipping charges from the original order are generally nonrefundable unless otherwise required by applicable law or the return is due to an error or issue with your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains the wrong item, please contact us at info@fairtradefederation.org within 7 days of delivery. Include your order number and photos, if possible.

We will work with the supplier to arrange an appropriate resolution, which may include a replacement, refund, or other remedy.

Exchanges

At this time, we cannot guarantee direct exchanges. If you would like a different size, color, or product, please contact us for assistance. Depending on the item and supplier, you may need to return the original item and place a new order.